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Advisory: (Revision) HPE Integrated Lights-Out 4 (iLO 4) - HPE Active Health System (AHS) Logs and HPE OneView Profiles May Be Unavailable with iLO Firmware Earlier Than 2.42 Causing iLO Self-Test Error 8192, Embedded Media Manager and Other Errors

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c04996097

Version: 5

Advisory: (Revision) HPE Integrated Lights-Out 4 (iLO 4) - HPE Active Health System (AHS) Logs and HPE OneView Profiles May Be Unavailable with iLO Firmware Earlier Than 2.42 Causing iLO Self-Test Error 8192, Embedded Media Manager and Other Errors
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2016-12-07

Last Updated: 2017-05-24


DESCRIPTION

Document Version
Release Date
Details
5
05/24/2017
Updated the Resolution with additional details on running the script.
4
12/05/2016
Updated the Resolution with additional details running the script.
3
08/08/2016
Updated the Resolution with additional details running the script.
2
07/21/2016
Updated the Description with additional errors that are observed and updated Resolution to include Step 2 through Step 4.
1
03/31/2016
Original Document Release.

On an HPE Gen8-series or HPE ProLiant Gen9-series server running HPE Integrated Lights-Out 4 (iLO 4) firmware earlier than version 2.42, the NAND flash device may not initialize or mount properly, which may cause the HPE Active Health System (AHS) logs and HPE OneView profiles to be unavailable. When this issue occurs, any or all of the following may be observed:

AHS Errors

  • AHS Logs display a blank date when performing the following:
    "Select a range of the Active Health log in days From: _______ To:_________"
  • AHS file system mount may fail with (I/O Error) or (No Such Device).
  • The HP Active Health System (AHS) Logs are unable to be downloaded. AHS Data is not available due to a filesystem error.
  • The iLO Diagnostic tab will display the following error message: "Embedded media manager failed initialization" or "The AHS file system mount failed with (No such device) or "The AHS file system mount failed with (I/O error)" or "Controller firmware revision 2.09.00 Could not partition embedded media device."
  • Unable to download AHS log and "bb_dl_disabled" is displayed.

Embedded Media Errors

  • Controller Firmware Version 2.09.00 may fail to restart.
  • Unable to partition Embedded media device.
  • Embedded media manager may fail initialization.

iLO Errors

  • Resetting iLO may return bad status #1.

Intelligent Provisioning Errors

  • Intelligent Provisioning will not execute when selecting F10.

OneView Errors

  • Remote Insight/Integrated Lights-Out Self-Test Error 8192.
  • Unable to register this HP OneView instance with iLO: There was a problem with posting a command to the iLO.
  • Unable to register this HP OneView instance with iLO: The iLO initialization was unable to complete.
  • Unable to determine if this server hardware is being managed by another management system. Received an error from iLO <ip address of iLO> with Error: Blob Store is not yet initialized. and Status: 126

SCOPE

Any HPE ProLiant Gen8-series or HPE ProLiant Gen9-series server running iLO 4 firmware earlier than version 2.42.

RESOLUTION

  1. Upgrade the iLO 4 firmware to version 2.50 or later. The latest version of the iLO 4 firmware is available as follows:

    1. Click the following link:

      http://h20566.www2.hpe.com/portal/site/hpsc

    2. Enter a product name (e.g., "iLO 4") in the text field under Enter a Product Name or Number.
    3. Click Go.
    4. Select the appropriate product model from the Results list (if prompted).
    5. Click the "drivers, software & firmware" hyperlink under the Download Options tab.
    6. Select the system's specific operating system from the Operating Systems dropdown menu.
    7. Click the category Firmware - Lights-Out Management.
    8. Select the latest release of the HPE Integrated Lights-Out 4 Firmware version 2.50 (or later).
    9. Click Download.
  2. Execute the Force_Format RIBCL XML script (Force_Format.xml) to format the NAND device. The Force_Format RIBCL script is as follows:

    <!-- RIBCL Sample Script for HP Lights-Out Products -->
    <!--Copyright (c) 2016 Hewlett-Packard Enterprise Development Company,L.P. -->

    <!-- Description: This is a sample XML script to force format ll -->
    <!-- the iLO partitions. -->
    <!-- iLO resets automatically for this operation to take effect -->

    <!-- Warning: This command erases all data on the partition(s) -->
    <!-- External providers will need to be re-configured if -->
    <!-- partition is formatted -->

    <!-- Input: VALUE tag: all - format all available partitions -->

    <!-- NOTE:You will need to replace the USER_LOGIN and PASSWORD values -->
    <!-- with values that are appropriate for your environment -->

    <!-- See "HP Integrated Lights-Out Management Processor Scripting -->
    <!-- and Command Line Resource Guide" for more information on -->
    <!-- scripting and the syntax of the RIBCL XML -->

    <!-- Firmware support information for this script: -->
    <!-- iLO 4 - Version 2.42 or later. -->
    <!-- iLO 3 - None. -->
    <!-- iLO 2 - None. -->

    <RIBCL VERSION="2.0">
    <LOGIN USER_LOGIN="Administrator" PASSWORD="">
    <RIB_INFO MODE="write">
    <FORCE_FORMAT VALUE="all" />
    </RIB_INFO>
    </LOGIN>
    </RIBCL>

    The RIBCL script can be run in a variety of ways. The HPE iLO 4 Scripting and Command Line Guide provides details on the various methods to run the RIBCL script. The guide is located at the following URL:

    http://h20565.www2.hpe.com/hpsc/doc/public/display?sp4ts.oid=5219994&docId=emr_na-c03334058 .

    For example, the script can be run using the HP Lights-Out Configuration Utility, available at the following URL:

    http://h20566.www2.hpe.com/hpsc/swd/public/detail?swItemId=MTX_c2f8737292c74b3b852b063ff7

    To format the NAND flash, open a command prompt, change to the folder where the HPQLOCFG tool is installed and issue the command below, modifying the values between brackets as needed.

    C:\Program Files (x86)\Hewlett-Packard\HP Lights-Out Configuration Utility>hpqlocfg -s -l c:\hpqcfg.log -f c:\Force_Format.xml -v -t user=Administrator,password=

    When the operation is successful, the iLO-4 session (GUI or CLI) will be displayed.

    The hpqcfg.log file will contain the following entry:

    Forcing a format of the partition after the iLO reset

    There will also be an entry in the iLO Event Log showing this message:


    Embedded Flash/SD-CARD: One or more storage devices have been formatted

    NOTE: After running the Force_Format RIBCL XML script, wait 2-3 minutes for the iLO to reboot and the NAND partitions to be recreated.

    For HPE server blades, the script can also be run from the Onboard Administrator CLI.

  3. Run the Intelligent Provisioning Restore Media to restore the Intelligent Provisioning data. Instructions to restore Intelligent Provisioning are as follows:

    Instructions to create a bootable DVD with the IP image are provided on the HPE Intelligent Provisioning recovery media download site under the Installation Instructions tab.

    NOTE: The DVD can be used multiple times and on all HPE ProLiant Gen8-series and HPE ProLiant Gen9-series servers.

    HP Intelligent Provisioning recovery media Version 1.61 (16 Sep 2014): https://www.hp.com/swpublishing/MTX-b23c0288447c48afa543a41de9

    Please note the Intelligent Provisioning Recovery Media DVD may be remotely mounted using HPE Integrated Lights-Out 4 (iLO 4) Virtual Media functionality, in order to reinstall Intelligent Provisioning.

    Additional information is available in the HPE iLO 4 User Guide at the following URL regarding how to mount an ISO image (federated or un-federated) and perform basic virtual media operations. Reference Pages 189 and 223-237:

    HPE iLO 4 User Guide:
    http://h20566.www2.hpe.com/hpsc/doc/public/display?docId=emr_na-c03334051-16

    In addition, it is possible to write a script that utilizes HPE Integrated Lights-Out 4 (iLO 4) to reinstall Intelligent Provisioning on multiple servers. HPE Lights-Out management processors support an advanced scripting interface for group configuration and server actions. Scripts would need to be customized for the specific environment and task. Sample scripts are available for customers to reference at the following URL:

    HPE Lights-Out XML Scripting Sample for Windows: https://www.hp.com/swpublishing/MTX-459b8adc29c04317ad1d6a6752

  4. If the server is managed by HPE OneView, perform a server refresh to bring the server back under management.

    NOTE: Any existing errors will need to be marked as cleared after the refresh.

If the above process does not resolve the issue, contact HPE Technical Support for further assistance.

  • In North America, contact HPE Customer Support at 1-844-806-3425.

OR




RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HP.com, refer to the Search Tips document .

To search for additional advisories related to iLO 4, use the following search string:

+Advisory +ProLiant -"Software and Drivers" +iLO 4


Hardware Platforms Affected: HPE ProLiant ML30 Gen9 Server, HPE ProLiant DL20 Gen9 Server, HPE ProLiant SL230s Gen8 Server, HP ProLiant SL250s Gen8 Server, HP ProLiant SL270s Gen8 Server, HPE ProLiant BL460c Gen8 Server Blade, HPE ProLiant DL360p Gen8 Server, HPE ProLiant DL380p Gen8 Server, HP ProLiant DL380p Gen8 Server, HPE ProLiant ML350p Gen8 Server, HPE ProLiant BL465c Gen8 Server Blade, HP ProLiant DL160 Gen8 Server, HPE ProLiant BL420c Gen8 Server Blade, HPE ProLiant DL360e Gen8 Server, HPE ProLiant DL385p Gen8 Server, HPE ProLiant ML350e Gen8 Server, HPE ProLiant DL380e Gen8 Server, HPE ProLiant BL660c Gen8 Server Blade, HPE WS460c Gen8 Graphics Expansion Blade, HPE ProLiant DL320e Gen8 v2 Server, HPE ProLiant ML310e Gen8 v2 Server, HPE ProLiant SL210t Gen8 Server, HPE ProLiant ML350e Gen8 v2 Server, HPE ProLiant DL580 Gen8 Server, HPE ConvergedSystem 700x (CS700x), HP ProLiant XL220a Gen8 v2 Server, HPE ProLiant XL730f Gen9 Server, HPE ProLiant DL160 Gen9 Server, HPE ProLiant DL180 Gen9 Server, HPE ProLiant DL360 Gen9 Server, HPE ProLiant BL460c Gen9 Server Blade, HPE ProLiant DL380 Gen9 Server, HPE ProLiant XL230a Gen9 Server, HP ConvergedSystem 700x v1.1 VMware Kit, HP ConvergedSystem 700x v1.1 Microsoft Kit, HPE ProLiant XL740f Gen9 Server, HPE ProLiant XL750f Gen9 Server, HPE ProLiant ML150 Gen9 Server, HPE ProLiant DL60 Gen9 Server, HPE ProLiant DL80 Gen9 Server, HPE ProLiant SL4540 Gen8 1 Node Server, HPE ConvergedSystem 700 (CS700), HPE ConvergedSystem 700, HP ProLiant ML110 Gen9 Server, HPE ProLiant XL170r Gen9 Server, HPE ProLiant XL190r Gen9 Server, HPE ProLiant WS460c Gen9 Graphics Server Blade, HP ProLiant DL580 Gen9 Server, HPE ProLiant BL660c Gen9 Server Blade, HPE ProLiant DL560 Gen9 Server, HPE ProLiant XL450 Gen9 Server
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA04996097
©Copyright 2017 Hewlett Packard Enterprise Company, L.P.
Hewlett Packard Enterprise Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Company and the names of Hewlett Packard Enterprise Company products referenced herein are trademarks of Hewlett Packard Enterprise Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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